CURRENT OPEN POSITIONS

Account Liaison - Brooklyn, Bronx, Queens

Department: Business Development
Location: New York , NY

POSITION DESCRIPTION

 

POSITION: Account Liaison

LOCATION: Brooklyn, Bronx, Queens

REPORTING TO: Operations Manager

DEPARTMENT: Business Development

FLSA STATUS: Non-Exempt

POSITION STATUS: Full-Time

 SUMMARY OF POSITION:

Responsible for providing excellent customer service while providing intake of prospective clients. This position coordinates activities for Peer Volunteers. 

 

ESSENTIAL FUNCTIONS:

                             

·         Provide a welcoming atmosphere for prospective clients

·         Escort clients to service sites, (such as SRO, housing, and shelter) , navigation of clients through services provided by specific sites

·         Accompany van drivers to account sites

·         Prepare preliminary intake paperwork and work in coordination with Intake Coordinators for each site

·         Prepare initial information for CRM software

·         Working to support account managers, assisting with open house and tours as needed.

·         Navigating clients. Customer service

·         Assisting with health fairs and other special projects as needed, documentation and tracking, data entry, insurance verification, handling objections when appropriate

·         Coordinates services to defined client(s) while representing the client’s interests within the company and serving as the client’s liaison. May act as a direct liaison with Departments

 

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions 

 

 

QUALIFICATIONS:

 

·         High School Diploma/GED Equivalent preferred

Additional Skills:

·         Minimum 6 months Customer Service experience required

·         Must be Courteous and Professional

·         Computer Knowledge of Microsoft Word and Excel

·         Ability to use a professional tablet

·         Excellent oral and written communication skills

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